Red flags to watch for:
End the conversation immediately if you notice any of the following:
Unsolicited contact about your accounts: Be cautious of unexpected calls, texts, or emails about your banking. Watch for typos, odd phrasing, or messages that just “don’t sound like us.”
Urgent threats or pressure to act now: Scammers create a false sense of emergency—telling you your account will be closed, frozen, or charged unless you do something immediately.
Requests for gift cards, crypto, or wire transfers: A Summit Bank team member will never ask you to pay a fee, bill, or “fix a problem” using gift cards, cryptocurrency, or by wiring money to a stranger.
Unusual requests over social media: Be careful who you interact with or share personal information with on social platforms. Summit Bank will not ask you for account numbers, PINs, or personal details via direct message.
One-time passcode or password requests: A Summit Bank colleague will never initiate contact to ask for your online banking password, one-time passcode (OTP), or full debit card PIN.
Requests to download remote access or third-party apps: We will never ask you to download remote access tools or unfamiliar apps so someone can “help” with your account or fix a problem on your device.
If something feels off, it probably is. Hang up, don’t click the link, and contact your local Summit Bank office using the phone number on our website or the back of your debit card. We’re here to help you stay safe.