The Collection Specialist provides customer service and collection activities and processes to the Equipment Finance Group (EFG). The Collection Specialist performs collection activities and adjusts delinquent accounts by corresponding with the customer by telephone and/or written communication. Also responsible to ensure key daily operations and deadlines are met and completed. Provides a high level of client service support to all EFG colleagues and clients. Assumes responsibility and is accountable for adherence to EFG and bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to employment and lending.